Make Riley sound more (or less) human: background sound, filler words, and speed

Small audio details make a big difference in how natural your receptionist sounds. The Naturalness section of the Voice tab gives you three dials: background sound, filler words, and speaking speed. All three live at https://km-florist-receptionist.vercel.app/dashboard/shop?tab=brain, and changes are effective on the next call after you save.

Background sound

• Off - a clean, silent line. Callers hear only the voice.
• Office buzz - a soft ambient shop sound behind the voice, which makes the call feel like it is being answered from a real counter rather than a studio.

Filler words

Real people say "um", "let me see", and "sure thing" while they think. This control sets how often Riley does the same:

• Current - the standard amount.
• Mid - noticeably more conversational hesitations.
• Max - the most casual, human-sounding setting.

More filler makes the voice feel warmer and less robotic, but it also adds a little length to each response. Many shops land on Mid.

Speed

• Slower - easier for older callers or complex orders with lots of details to write down.
• Normal - the default pace.
• Faster - snappier for shops whose callers tend to be in a hurry.

How to change and verify

1. Open https://km-florist-receptionist.vercel.app/dashboard/shop?tab=brain and scroll to the Naturalness section.
2. Pick your background, filler, and speed options.
3. Click Save. The settings apply on the next call.
4. Place a test call from the Opening line studio (https://km-florist-receptionist.vercel.app/dashboard/greeting) and listen to the result on your own phone. Adjust until it sounds like your shop.

A good rule of thumb: turn one dial at a time and re-test, so you know exactly which change made the difference.

Still stuck? Submit a ticket from this help center and we'll take it from there.