Stop the receptionist from quoting prices on the phone

Some shops love that Riley can quote prices confidently; others want price conversations handled only by a human. You are in control either way: pricing behavior is driven by the Pricing Ladder gambits, and what Riley is allowed to quote comes from the price anchors you set in Money math.

Turn off the pricing plays

1. Open the Gambit library at https://km-florist-receptionist.vercel.app/dashboard/gambits.
2. Find the Pricing Ladder category group. These are the plays where Riley presents price options to the caller.
3. Use the enable/disable toggle on each pricing play you want silenced. Toggled-off plays never fire on a call.

Check the Forbidden Questions category too

While you are in the library, review the Forbidden Questions category. These gambits govern topics Riley steers away from. Together with the Pricing Ladder toggles, they let you shape exactly which money conversations happen on the phone and which get handed to your team.

Control what prices Riley may quote at all

Even with pricing plays enabled, Riley only quotes numbers you have given it. Those come from the Setup Assistant's Money math step (https://km-florist-receptionist.vercel.app/dashboard/setup): the good/better/best price anchors, sympathy starting price, delivery fee, service fee, sales tax, and order minimum. If you want Riley quoting different numbers rather than no numbers, fix them there.

Softer options than a full mute

Before disabling pricing entirely, consider two gentler moves:

• Lower the intensity - each gambit has an intensity slider. A low-intensity pricing play mentions options gently instead of selling them hard.
• Update the anchors - often the real complaint is "Riley quotes prices I don't like", and refreshed anchors in Money math solve it without losing the upsell benefit of the pricing ladder.

Verify the change

Place a test call from the Opening line studio and ask "how much is a birthday bouquet?". With pricing plays off, Riley should move the conversation forward without quoting figures - typically capturing the order details so your team can follow up on price.

Still stuck? Submit a ticket from this help center and we'll take it from there.